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Cancellation conditions

8. Cancellation conditions

Although we and you will do everything to make your stay and holiday as comfortable and smooth as possible, the unexpected can happen, travel plans can change. In case of cancellation please write us a written cancellation note by email. You will receive a cancellation confirmation. Our general conditions (geschafsbedinungen) apply to your booking, stay and contract:

* From 3 months to 1 month before arrival, we charge 40% of the price.

* From 1 month to 1 week before arrival, the cancellation fee is 70% of the price.

* If you cancel within a week of arrival, we will charge you 90% of the price

* If you cancel on the day of arrival, in the event of early departure or no-show without notification, we charge 100%.

* For any groups and event booking, separate change and cancellation conditions may apply as part of the contract.

If Bergvilla Vivaldi has to cancel your booking and stay with us, unexpectedly due to unforeseen circumstances, force majeure or personal circumstances, you will receive 100% of your paid amount back.